Privacy Policy

Privacy protection.

  • The Customer is informed, pursuant to article 13 of Legislative Decree no. 196/2003, that the processing of personal data provided to Cas'Ale is necessary in order to allow Cas'Ale, directly or even through third parties, to fulfill the obligations arising from this contract or for the fulfillment of the obligations provided for by law or regulations.
  • The data controller is Chiara Gullotta, owner of Cas'Ale.

Documents.

As indicated in the instructions that you will receive by email during check-in, valid identity documents (Passport and/or Identity Card) must be sent in ADVANCE, necessary for the registrations provided for by current legislation and for the communication of data to the competent Authorities; this procedure IS NECESSARY FOR THE RESERVATION OF THE SUITE. Failure to comply with this obligation, or the presentation of documents that do not correspond to the people who will stay in the Suite, constitutes a violation of the rules of the penal code and authorizes us to request the immediate abandonment of Cas'Ale or the immediate cancellation of the reservation. Our guests' data is processed in accordance with current privacy legislation.

Responsibility of Cas'Ale.

  • Cas'Ale will be responsible for the breach of contract and the provision of the Service, exclusively for facts attributable to it.
  • If the Customer on arrival notices a Service different from the agreed one but accepts it anyway, it is automatically considered forfee by any claim for compensation and the new Service replaces, by agreement of the parties, the one previously agreed.

Limits of liability.

Cas'Ale will not be responsible in the event of delays, inconveniences, malfunctions and/or interruptions of the Service due to:

  • Fortuitous event or force majeure;
  • Tampering or interventions on the service or equipment carried out by the Customer or by third parties not authorized by Cas'Ale;
  • Damage or inconvenience caused by the total or partial interruption of the supply of electricity or water;
  • Cas'Ale will not be responsible for valuables owned by customers and brought inside the structure.

The management recommends:

Silence.

Total silence must be observed from 10:00 pm to 08:00 am; in any case, a behavior must be maintained that at no time of the day and in no way harms the tranquility of others.

Cleaning.


Depending on the reservation and the actual days booked, the rearrangement and linen change will take place with a minimum of 2 days. The rooms must be vacated by 11:00 am for the cleaning provided above; if the rooms will not be vacated by 11:00 am the cleaning will be postponed to the next day. Please kindly arrange your personal belongings, or lock them in the safe in order to allow such cleaning.

It is strictly forbidden to bring other people into the room, and in any area of the Cas'Ale without the authorization of the manager, under penalty of € 300. The customer may not sublet or lend, in whole or in part, the room, under penalty of contractual termination and right to booking, with an additional penalty of € 500.

It is strictly forbidden to introduce weapons, narcotic substances and more. Under penalty of immediate termination of the contract. Smoking is also strictly prohibited in the room.